Congratulations Lisa Hynes – 2016 Professionalism Award Winner


The Professionalism Award is presented annually to one PTSA member who exemplifies professionalism in their practice. This year the award was presented to Lisa Hynes, a pharmacy technician at the Royal Alexandra Hospital (RAH) in Edmonton.

Through her work as a trainer in aseptic technique, Lisa has made positive impacts on the pharmacy profession at a number of hospital sites in the Edmonton area. Lisa has been involved in the implementation of the IV training program at the RAH over the past couple of years and has also been involved with the assessment and annual re-certification of staff to ensure the highest quality IVs reach patients daily.

Lisa was also selected to become the pharmacy technician responsible for training other IV trainers not only at her home site, but also for three other hospitals in the Edmonton zone. This responsibility highlights the confidence that management and colleagues have in Lisa and her ability to adequately train her peers. Ensuring that staff is trained to high standards results in patients receiving high quality products, which leads to better patient outcomes and, hopefully, results in shorter hospital stays.

As a PTSA member for the past 4 years, Lisa has worked to encourage others to work to their full scope and become competent and integral member of the Pharmacy team.

Here are a couple quotes from her past trainees and pharmacy technicians who have shadowed her:

“Thank-you, Lisa, for making the IV training an enjoyable and comfortable experience.  Training days like these can often be stressful and a waste of time. Lisa was very knowledgeable and did a great job at making all of us feel at ease.  She is a phenomenal trainer. ”    …….. Chris

I had the opportunity to spend the day observing and training with Lisa in the IV hoods when we were rolling out our Aseptic Isolator at the Edmonton Remand Centre.   She was friendly, approachable and I immediately felt comfortable around her.   She was very knowledgeable about pharmacy operations and sterile compounding and was able to answer my plethora of questions while explaining the “hows & whys” behind her answer.  “ ………Sarah

Lisa was presented with an engraved plague and a $300 cash award at the 26th Annual Alberta Conference in Calgary September 17, 2016.

Congratulations on a job well done, Lisa!